All of the listings are reviewed by the dedicated Helpouts team. In fact, before your listings can go live and you can begin giving Helpouts, the team will need to webchat with you to make sure you are ready to service customers, and that your connection is good. Very cool talking to people at Google directly! They unfortunately would not divulge any secrets related to the algorithm, nor was Eric Schmidt playing dice with Matt Cutts in the background or anything awesome, but still cool!
So, as cool as it is to talk to people from all around the globe, live on camera, and discuss technologies about which we are both passionate, but the kicker is that all the Helpouts are able to be recorded! It is not entirely obvious, but as you enter a Helpout, there is a checkbox for “record this Helpout”. So, piece of Swag #1 is the videos you can get from doing them, great content.
Next up is a very special item, which Google emailed me a questionnaire a few weeks back, asking my jacket size. Naturally, I was hoping for a full length leather trench coat like Morpheus had in the matrix, but with a gigantic black and white Google logo on the back. What came was almost equally awesome, and I feel it makes me look kinds like a Google employee, very tempted to take this awesome Google hoodie and try to visit the campus in CA, see where it gets me.